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Warranty Summaries

Commercial Applications (Warranty for Residential Applications below) 

Replacement Part Warranty:
Following the expiration of Manitowoc’s product warranty, any replacement part purchased by the equipment owner is warranted for a period of ninety (90) days from installation date of replacement part, the compressor or evaporator is warranted for a period of one (1) year from installation date of replacement part. All parts are to be sourced through the local Distributor to qualify for warranty.

Labor warranty is to repair or replace defective components as per time and hourly rate guidelines published by Manitowoc. Does not include travel, normal maintenance, cleaning, adjustments, or correction of improper installation.

 

Indigo NXT, Indigo, NEO UnderCounter, S, IB & Q Model Ice Machines:

  • 3 years parts and labor 
  • 5 year part warranty - compressor 
  • 5 year part and labor warranty - evaporator 

SM & QM Ice Machines:

 CNF201 & CNF202, RNS12 & RNS20 CounterTop Nugget Dispensers:

RF/RFS/RNS Series Flaker/Nugget Ice Machines:

RN Series Nugget Ice Machines:

Q Model & S Model Flake/Chiplet/Nugget Ice Machines:

USP0100A Model Square Cube CrystalCraft:

BG260 Ice Machines:

Manitowoc Floor Dispensers & Bins:

Automatic Cleaning System (AuCS® Accessory):

LuminIce II (Accessory):

  •  3 years parts and labor 

Arctic Pure Water Filter:


Residential Applications 

For Residential Equipment Warranty Click Here

Warranty Claim Form

Click here to download  Warranty-Labor-Claim-Form_Current.jpg

INSTRUCTIONS
This is a digital copy of the Warranty Labor Claim and is only intended for use by Manitowoc Ice & Koolaire Distributor Authorized Service Dealers (DASD).  Do not Distribute this form without written consent from Manitowoc Ice / Koolaire. 
Only FAS's and DASD's are Authorized to conduct warranty service work for Manitowoc Ice and Koolaire ice machines. 
FASs should submit warranty labor claims via the online Warranty Claims Processing System. Use this link to access the system https://welbilt.force.com/CPS/s/


To use the digital form: 
  1. Click on the Warranty Claim Form image on the right and the form will open in a new window or tab. 
  2. Complete the form.  All Red outlined fields are required.  (see below for Detailed Instructions)
  3. Save an Electronic copy:
    • DASD =
      • 1 for your records
      • 1 for you local distributor
      • 1 for the customer
  4.   Submit the Claim:
    • DASD = (All Claims must be submitted to your local distributor)
      • They will advise the best method of submittal and supply the proper address. 
*NOTE: 
  • Please provide a copy of the original invoice if available.
  • All Parts must be purchased and processed through the local Distributor.
  • Please Call 1-800-545-5720 or 1-920-682-0161 for any questions regarding the electronic Labor Claim Form and ask for Claims Processing. 

Instructions Warranty Service Guide:

2016-02-04-11_28_25-Instructions-Warranty_Service_Guide_1-25-16-pdf-(SECURED)-Adobe-Acrobat-Pro-DC.jpg  Warranty Component Repair Times

  Online Training:  

 LaborClaim_online-training_player_2-4-16.jpg
(ICE1001-Warranty & Claim Process) 

Claims Processing System (CPS)

NOTE:  The CPS is used only for claim submission for service work already performed by an authorized servicer, not for requesting service on Welbilt equipment.  If you need to request service please contact the local Welbilt authorized servicer or distributor.

To access the CPS click here.

You must be issued a username and password before you can access the system.Please, email kc-fsg-administration@welbilt.com to request access and include the brand(s) for which you need to submit a claim. 
 
Instructions
 
Refer to "CPS Instructions" for details on how to use the system.
Refer to "KC Multiple Claim Upload" for details on how to upload many claims simultaneously.

Frequently Asked Question
 
Refer to FAQ's to view a few questions that we receive regularly from some of our users.
 
Question 1
How do I access the Claims Processing System, i.e. “what is the link”?
Question 1
Click the link here:  https://welbilt.force.com/CPS/s/.
Please use Chrome or Edge to access the system.
 
Question 1
Are there User Instructions available?
Question 1
Click the “CPS Instructions link found under the “Claims Processing System” on any of the Welbilt brand websites.
 
Question 1
How do I reset my password?
Question 1
Click the “Forgot password” link on the sign-in page.
 
Question 1
What is my username?
Question 1
Your username is your email address.
Question 1
How do I request new user access?
Question 1
Send an email to kc-fsg-administration@welbilt.com. Please, note the name of your company and your role in the business.
 
Question 1
What is the difference between Standard Warranty and Replacement Part Warranty?
Question 1
Standard warranty covers repairs made on the equipment while in the warranty period. Replacement Part Warranty covers failed replacement parts outside of the equipment warranty period but are within the replacement part warranty.
 
Question 1
What is a causal (not casual) part?
Question 1
The causal part is the primary component on the equipment that failed prompting the service call. Other parts may have been replaced as a result of the failure. Those parts should be recorded in the Service Incident Lines section. There may be more than one unrelated failure at the time of service. In this case, a second Service Incident Line must be created with a different causal part.
 
Question 1
What if I don’t have a causal part?
Question 1
Typically, this question refers to occasions when a component such as wiring or tubing fail that do not have a service part number. On such occasions, enter “No Causal Part – “ in the “Input Part Number” field, click on the magnifying glass, and select the applicable brand specific option such as “No Causal Part – Wiring”, “No Causal Part – Refrigeration”, etc.
 
Question 1
How do I add a comment to my claim?
Question 1
Add your comments to the “Chatter” section. When you are done typing, you must click “Share” button to save the comment to the claim.
 
Question 1
Where do I find comments added by a Welbilt Claims Processor?
Question 1
All comments can be viewed by clicking on the “Chatter” tab of the claim form. All comments either you or a Welbilt Claims Processor has added to the claim will be visible here.
 
Question 1
What if I don’t have a serial number?
Question 1
A serial number is required to submit a warranty claim. You will need to retrieve it from the service location. In the case that the unit is not serialized, select the “Non-serialized item” check box located under the “Serial Number” field.
 
Question 1
Can I submit more than one serial number on a claim?
Question 1
No. Each serial number must be submitted on a separate claim.
 
Question 1
How do I re-open a ‘Denied’ claim?
Question 1
You cannot “re-open” a claim that has been denied. Generally, claims are pended for information prior to denial to give the user an opportunity to provide requested information or make changes to the claim. You will need to create a new claim and submit.
 
Question 1
Why is it necessary to enter owner information and equipment location?
Question 1
There are times when the owner’s address and contact information may be different than that of the business. For example, a franchisee has a primary address, but may own multiple locations that all have different addresses.
 
 
Question 1
Can I submit my claim in any currency I choose?
Question 1
No. You must submit claims in the currency in which your account was set up.
 
Question 1
How do I update my email address for receiving claim notifications?
Question 1
Send your request to kc-fsg-administration@welbilt.com.
 
Question 1
For Manitowoc Ice claim submitters: Do I need to include my RM Tag number?
Question 1
Yes. Record the RM Tag number in the “RMA Tag #” field on the parts service lines detail section under the Service Incident Lines.
 
Question 1
From Manitowoc submitters: Do I need to include my RM Tag number?
Question 1
Yes. Record the RM Tag number in the “RMA Tag #” field on the part charge line.
 
CONTENTEND

Convotherm Software Updates

We are pleased to provide you the latest software updates of the Convotherm range.

Please just agree our terms and conditions of licence and use for using the software.

I noticed the terms and conditions of licence and agree


Please note:

The particular software update for Convotherm 4 gas units has to be done by an authorised service partner (there are adjustment steps necessary).

Please ensure that only software which is suitable for the unit series is installed on your Convotherm unit. This software cannot be used for other unit types from the range. If this is disregarded, no liability will be assumed for malfunctions.

Convotherm Service manuals

This section is available for authorized service partner only.

Some files are protected with a password. If you need the password please get in contact with our After Sales Service: con.kundendienst@manitowoc.com

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