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us,

Manitowoc Ice offers online training programs.

These programs are pre-requisites to attend our Level III Service School (Factory) held in Manitowoc Wisconsin.
 
The information contained in this training is intended for use by a qualified Manitowoc Ice authorized service technician. It is not intended to replace the information found in the Installation or Service Manuals provided with the equipment. If you are an end user in need of assistance you should contact Manitowoc Ice,  https://www.manitowocice.com/Service/Service-Locator, to find an authorized service technician in your area. Manitowoc Ice requires that all equipment be serviced by an authorized service provider.  Manitowoc does not warrant or guarantee the services of non-approved third parties. 

Click on any of the links below to begin the online training session.  *Download time may exceed 3-5 minutes depending on your internet connection*

Please Note: You may need Adobe Acrobat Reader and Flash Player to view these documents.
Adobe Acrobat Reader
 

Manitowoc Ice Tech Tips: 

The following video is intended for Factory Authorized and Distributor Authorized Servicing agents.  Manitowoc Ice (a Welbilt Company) encourages the use of Authorized Service Agents to perform these procedures to avoid down-time and problems. 

*Indigo NXT Online Technical Training

*Indigo NXT E-Learning Course

Indigo NXT Model Ice Machines Interactive eLearning:

(Course #ICE2127) Indigo NXT Ice Machine eLearning Module - Mobile Friendly

start-button-Blue-white-(1).png
  • Lesson 1:  Introduction and Overview
  • Lesson 2:  Installation Checklist
  • Lesson 3:  Document Download
  • Lesson 4:  Safety
  • Lesson 5:  Operation
  • Lesson 6:  Troubleshooting

(ICE2127) EXAM


Allow 3.5 hours to complete course.

NEO Model Ice Machines

*NEO E-Learning Course

NEO Model Ice Machines Interactive eLearning:

(Course #ICE2125) NEO Ice Machine eLearning Module - Mobile Friendly

start-button-Blue-white-(1).png
  • Lesson 1:  Introduction and Overview
  • Lesson 2:  Installation Checklist
  • Lesson 3:  Document Download
  • Lesson 4:  Safety
  • Lesson 5:  Operation
  • Lesson 6:  Troubleshooting

(ICE2125) EXAM


Allow 2.5 hours to complete course.

Indigo Model Ice Machine

*Indigo Air, Water & Traditional Remote E-Learning Course

Indigo Self-Contained Air/Water and Traditional Remote Model Ice Machines Interactive ELearning:

(Course #ICE2122) Indigo AWN ELearning Module - Mobile Friendly

start-button-Blue-white-(1).png
  • Lesson 1:  Introduction and Overview
  • Lesson 2:  Installation Checklist
  • Lesson 3:  Document Download
  • Lesson 4:  Safety
  • Lesson 5:  Operation
  • Lesson 6:  Troubleshooting

(ICE2122) EXAM


Allow 2.5 hours to complete course.

*Indigo IB / QuietQube E-Learning Course

Indigo IB / Quiet Qube Model Ice Machines Interactive ELearning:

(Course #ICE2121) Indigo IB1094YC ELearning Module - Mobile Friendly

  • Lesson 1:  Introduction
  • Lesson 2:  Installation
  • Lesson 3:  Document Download
  • Lesson 4:  Safety
  • Lesson 5:  Operation
  • Lesson 6:  Troubleshooting

(ICE2121) EXAM

Allow 2.5 hours to complete course.

S Model Traditional Remote Ice Machines - Recovery/Evacuation/Charging Procedures

BG260 Model Gourmet Cuber

USP0100A Model Square Cube CrystalCraft™

Arctic Pure Water Filters

SM50 Model Undercounter Ice Machines

RF Model Flake Ice Machines

RN Model Nugget Ice Machines

Q Model Ice Machines

Q Model Flake Chiplet Ice Machines

Sotto Model UG20-80 Gourmet Cuber

Manitowoc Ice Technical Training Level I Monthly Webcast

**Note** Schedules and Topics are subject to change or be cancelled without notice. All times are listed as USA Central Time Zone (-6 hours from GMT/Zulu time). All Webcasts will be monitored and recorded.  By logging into the audio you agree to be monitored or recorded and to comply with all applicable laws. 

Webcasts presented by Jonathan Bailey:  

Scroll Down for Dates and Log in Information:

Click Here to Download a Printable 2021 Webcast Schedule.
 

Sign up for our webcast invites and reminders right to your inbox

Recorded Level-I Webcast:  (1hour recording)


 

March 30th, 2021 - USA 9:00am Central 

Training Topic: (Course #ICE1103)
SM50 Ice Machine Technical Training (1) hour webcast

9:00am Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 724 668 158#

March 30th, 2021 - USA 5:00pm Central 

Training Topic: (Course #ICE1103)
SM50 Ice Machine Technical Training (1) hour webcast

5:00pm Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 103 753 308#

April 6th, 2021 - USA 9:00am Central 

Training Topic: (Course #ICE1201)
Flaker and Nugget Training (1) hour webcast

9:00am Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 401 426 153#

April 6th, 2021 - USA 5:00pm Central 

Training Topic: (Course #ICE1201)
Flaker and Nugget Training (1) hour webcast

5:00pm Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 656 032 468#

May 11th, 2021 - USA 9:00am Central 

Training Topic: (Course #ICE1104)
Indigo NXT Troubleshooting Training (1) hour webcast

9:00am Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 118 982 247#

May 11th, 2021 - USA 5:00pm Central 

Training Topic: (Course #ICE1104)
Indigo NXT Troubleshooting Training (1) hour webcast

5:00pm Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 577 308 367#

June 15th, 2021 - USA 9:00am Central 

Training Topic: (Course #ICE1105)
Indigo NXT Quiet Qube Installation Training (1) hour webcast

9:00am Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 305 213 428#

June 15th, 2021 - USA 5:00pm Central 

Training Topic: (Course #ICE1105)
Indigo NXT Quiet Qube Installation Training (1) hour webcast

5:00pm Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 690 017 459#

July 13th, 2021 - USA 9:00am Central 

Training Topic: (Course #ICE1106)
Indigo NXT Traditional Remote Installation Training (1) hour webcast

9:00am Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 794 024 990#

July 13th, 2021 - USA 5:00pm Central 

Training Topic: (Course #ICE1106)
Indigo NXT Traditional Remote Installation Training (1) hour webcast

5:00pm Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 634 599 40#

August 10th, 2021 - USA 9:00am Central 

Training Topic: (Course #ICE1107)
NEO UnderCounter Ice Machine Training (1) hour webcast

9:00am Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 885 788 622#

August 10th, 2021 - USA 5:00pm Central 

Training Topic: (Course #ICE1107)
NEO UnderCounter Ice Machine Training (1) hour webcast

5:00pm Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 326 705 535#

September 16th, 2021 - USA 9:00am Central 

Training Topic: (Course #ICE1601)
iAuCS Installation Training (1) hour webcast

9:00am Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 692 645 795#

September 16th, 2021 - USA 5:00pm Central 

Training Topic: (Course #ICE1601)
iAuCS Installation Training (1) hour webcast

5:00pm Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 361 779 835#

October 12th, 2021 - USA 9:00am Central 

Training Topic: (Course #ICE1108)
Indigo NXT Traditional Remote Troubleshooting Training (1) hour webcast

9:00am Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 379 119 606#

October 12th, 2021 - USA 5:00pm Central 

Training Topic: (Course #ICE1108)
Indigo NXT Traditional Remote Troubleshooting Training (1) hour webcast

5:00pm Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 499 212 882#

November 16th, 2021 - USA 9:00am Central 

Training Topic: (Course #ICE1109)
Indigo NXT QuietQube Remote Troubleshooting Training (1) hour webcast

9:00am Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 767 172 451#

November 16th, 2021 - USA 5:00pm Central 

Training Topic: (Course #ICE1109)
Indigo NXT QuietQube Remote Troubleshooting Training (1) hour webcast

5:00pm Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 124 955 091#

December 14th, 2021 - USA 9:00am Central 

Training Topic: (Course #ICE1110)
Indigo NXT Sequence of Operation Training (1) hour webcast

9:00am Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 877 795 497#

December 14th, 2021 - USA 5:00pm Central 

Training Topic: (Course #ICE1110)
Indigo NXT Sequence of Operation Training (1) hour webcast

5:00pm Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 945 140 983#

Level II Field Training Notice: 

Due to current restrictions related to the COVID-19 pandemic all in-person face-to-face Level II Field Seminars have been suspended for 2021.  Manitowoc has instituted Virtual Trainings for the 2021 calendar year.  The Virtual Trainings will continue for the foreseeable future as necessitated by pandemic restrictions.  Manitowoc diligently monitors the COVID-19 pandemic environment and is working to fluidly meet the changing climate.  It is Manitowoc’s hope that these in-person face-to-face Level II Field Seminars can resume in 2022.  As the pandemic restrictions are ever-changing Manitowoc will update this website with pertinent details regarding Level II Field Seminar training classes.  Please visit this website regularly for updates regarding reinstatement of classes, class dates, or other class status information.    

USA/Canada Level II Face to Face Field Training is Converted to Virtual for the 2021 Training Season.  

Two Hour Virtual Field Training
Course #ICE2002
  • Depending on which Virtual Class, Topics may include:
    • Indigo NXT AWN Sequence of operation and Troubleshooting. 
    • Koolaire and NEO Troubleshooting. 
    • Flaker and Nugget Troubleshooting.   
    • Indigo NXT QuietQube Sequence of operation and Troubleshooting. 

Virtual 2021 Field Training Schedule for USA and Canada: 

Virtual Field Training Seminars are 2 Hours and Face to Face Field Service Seminars range from 1/2 day to 1-day seminars.  They are all conducted by factory personnel. Contact your Manitowoc/Koolaire Distributor for dates, locations, and times (International, Canada, USA). Go to our Distributor locator and enter USA zip code, Canadian Province, or country name to retrieve the distributor name and contact information.

Level II Field Training as well as our Level III Factory Training Programs are NATE Approved for Continuing Education Hours (CEH)!

NATE Course ID# - Manitowoc Ice Field Training Class
 
  • ICE2001=NATE ID# 5596-0002, All Day Field Training = 8 CEH
  • ICE2002=NATE ID# 5596-0003, Half Day Field Training = 4 CEH
  • ICE3005=NATE ID# 5596-0004, Regional Two Day Field Training = 16 CEH
All CEH hours are for: Light Commercial Refrigeration Service & Commercial Refrigeration Service
Manitowoc Ice is known for quality service training and strives to maintain this level of excellence in aftermarket support. In an effort to continue providing this quality training and to provide additional benefits for attendees, Manitowoc Ice Service Training is pleased to announce that it has been established a a North American Technician Excellence (NATE) Training Provider, now for Both Field and Factory Face to Face Training.

Level III Factory Training Notice: 

Due to current restrictions related to the COVID-19 pandemic all Level III trainings have been cancelled for 2021.  Manitowoc diligently monitors the COVID-19 pandemic environment and is working to fluidly meet the changing climate.  It is Manitowoc’s hope that these Level III training classes can resume in 2022.  As the pandemic restrictions are ever-changing Manitowoc will update this website with pertinent details regarding Level III training classes.  Please visit this website regularly for updates regarding reinstatement of classes, class dates, or other class status information.    
 

Factory Service School Instructor:


Jonathan Bailey

Introductory

Course Number #ICE3003
  • Cancelled
Technicians who attend Introductory Factory Schools receive the same amount of information as Advanced Factory School Technicians, however Introductory class is more detail oriented. See Technician registration form to determine which school you should attend .
  • For more information please contact Laurie Lewin at:  920-683-7806 or Email:  laurie.lewin@welbilt.com   
     
  • **We reserve the right to change dates or cancel classes as circumstances require. Minimum number of Students for Factory Training is 15 people. We will cancel the class if the 15 student minimum is not met two weeks prior to training.

    Registration
    To register for one of our Service Schools, download and complete a registration form below:
  • Per Person Cost
    • Technician Factory Service School - $860
    • (FAS) Factory Authorized Service Factory School - $793
    Tuition includes Hotel Room and Lunch. Hotel rooms are double occupancy - add for a single room. Subtract per person for two or more people.

Get 36 Hours of NATE Continuing Education Hours while learning about our Indigo NXT Ice machines!

Factory Service School training includes 4 1/2 days of in-depth classroom and hands on instruction. Includes a hands-on area with 25+ operating ice machines that the instructor has rigged to malfunction.
  • Prerequisite includes completion of Online Training
  • Programs
  • Daily quizzes will be used to verify comprehension

NATE Course ID# 5596-0001 (CEH) Continuing Education Hours
 
  • 36 Hours - Light Commercial Refrigeration: Service
  • 36 Hours - Commercial Refrigeration: Service
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Convotherm Software Updates

We are pleased to provide you the latest software updates of the Convotherm range.

Please just agree our terms and conditions of licence and use for using the software.

I noticed the terms and conditions of licence and agree


Please note:

The particular software update for Convotherm 4 gas units has to be done by an authorised service partner (there are adjustment steps necessary).

Please ensure that only software which is suitable for the unit series is installed on your Convotherm unit. This software cannot be used for other unit types from the range. If this is disregarded, no liability will be assumed for malfunctions.

Convotherm Service manuals

This section is available for authorized service partner only.

Some files are protected with a password. If you need the password please get in contact with our After Sales Service: con.kundendienst@manitowoc.com

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