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us,
Manitowoc Ice offers online training programs. These programs are pre-requisites to attend our Level III Service School (Factory) held in Manitowoc Wisconsin. Click on any of the links below to begin the online training session.  *Download time may exceed 3-5 minutes depending on your internet connection*

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*Indigo NXT Online Technical Training

NEO Model Ice Machines

*NEO E-Learning Course

NEO Model Ice Machines Interactive ELearning:

(Course #ICE2125) NEO Ice Machine ELearning Module - Mobile Friendly

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  • Lesson 1:  Introduction and Overview
  • Lesson 2:  Installation Checklist
  • Lesson 3:  Document Download
  • Lesson 4:  Safety
  • Lesson 5:  Operation
  • Lesson 6:  Troubleshooting

(ICE2125) EXAM


Allow 2.5 hours to complete course.

Indigo Model Ice Machine

*Indigo Air, Water & Traditional Remote E-Learning Course

Indigo Self-Contained Air/Water and Traditional Remote Model Ice Machines Interactive ELearning:

(Course #ICE2122) Indigo AWN ELearning Module - Mobile Friendly

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  • Lesson 1:  Introduction and Overview
  • Lesson 2:  Installation Checklist
  • Lesson 3:  Document Download
  • Lesson 4:  Safety
  • Lesson 5:  Operation
  • Lesson 6:  Troubleshooting

(ICE2122) EXAM


Allow 2.5 hours to complete course.

*Indigo IB / QuietQube E-Learning Course

Indigo IB / Quiet Qube Model Ice Machines Interactive ELearning:

(Course #ICE2121) Indigo IB1094YC ELearning Module - Mobile Friendly

  • Lesson 1:  Introduction
  • Lesson 2:  Installation
  • Lesson 3:  Document Download
  • Lesson 4:  Safety
  • Lesson 5:  Operation
  • Lesson 6:  Troubleshooting

(ICE2121) EXAM

Allow 2.5 hours to complete course.

S Model Traditional Remote Ice Machines - Recovery/Evacuation/Charging Procedures

BG260 Model Gourmet Cuber

Arctic Pure Water Filters

SM50 Model Undercounter Ice Machines

RF Model Flake Ice Machines

RN Model Nugget Ice Machines

RNS 12-20 Countertop Nugget Ice Maker & Dispenser

Q Model Ice Machines

Q Model Flake Chiplet Ice Machines

Sotto Model UG20-80 Gourmet Cuber

Manitowoc Ice Technical Training Level I Monthly Webcast

**Note** Schedules and Topics are subject to change or be cancelled without notice. All times are listed as USA Central Time Zone (-6 hours from GMT/Zulu time). All Webcasts will be monitored and recorded.  By logging into the audio you agree to be monitored or recorded and to comply with all applicable laws. 

Webcasts presented by Jonathan Bailey:  

Scroll Down for Dates and Log in Information:

Sign up for our webcast invites and reminders right to your inbox

November 28th, 2018 - USA 9:00am Central 

Training Topic: (Course #ICE1109)
Indigo NXT QuietQube Troubleshooting (1) hour webcast

9:00am Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 (786) 749-6212, access code:  85413443     
Finda a Local number:  Click Here!

Conference ID:  85413443     

November 28th, 2018 - USA 5:00pm Central 

Training Topic: (Course #ICE1109)
Indigo NXT QuietQube Troubleshooting (1) hour webcast

5:00pm Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 (786) 749-6212, access code:  4824391       
Finda a Local number:  Click Here!

Conference ID:  4824391      

December 12th, 2018 - USA 9:00am Central 

Training Topic: (Course #ICE1110)
Indigo NXT Sequence of Operation (1) hour webcast

9:00am Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 (786) 749-6212, access code:  37209165     
Finda a Local number:  Click Here!

Conference ID:  37209165   

December 12th, 2018 - USA 5:00pm Central 

Training Topic: (Course #ICE1110)
Indigo NXT Sequence of Operation (1) hour webcast

5:00pm Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 (786) 749-6212, access code:  38919178    
Finda a Local number:  Click Here!

Conference ID:  38919178   

Level II Field Training as well as our Level III Factory Training Programs are now NATE Approved for Continuing Education Hours (CEH)!

NATE Course ID# - Manitowoc Ice Field Training Class
 
  • ICE2001=NATE ID# 5596-0002, All Day Field Training = 8 CEH
  • ICE2002=NATE ID# 5596-0003, Half Day Field Training = 4 CEH
  • ICE3005=NATE ID# 5596-0004, Regional Two Day Field Training = 16 CEH
All CEH hours are for: Light Commercial Refrigeration Service & Commercial Refrigeration Service
Manitowoc Ice is known for quality service training and strives to maintain this level of excellence in aftermarket support. In an effort to continue providing this quality training and to provide additional benefits for attendees, Manitowoc Ice Service Training is pleased to announce that it has been established a a North American Technician Excellence (NATE) Training Provider, now for Both Field and Factory Face to Face Training.

USA/Canada Field Training

Half-Day Field Training
Course #ICE2002

All-Day Field Training
Course #ICE2001

 
     Field Training Schedule for USA and Canada
 
Field Service Seminars are 1/2 day and 1-day seminars conducted by factory personnel. Contact your Manitowoc/Koolaire Distributor for dates, locations, and times (International, Canada, USA). Go to our Distributor locator and enter USA zip code, Canadian Province, or country name to retrieve the distributor name and contact information.

Get 36 Hours of NATE Continuing Education Hours while learning about our Indigo NXT Ice machines!

Factory Service School training includes 4 1/2 days of in-depth classroom and hands on instruction. Includes a hands-on area with 25+ operating ice machines that the instructor has rigged to malfunction.
  • Prerequisite includes completion of Online Training
  • Programs
  • Daily quizzes will be used to verify comprehension

NATE Course ID# 5596-0001 (CEH) Continuing Education Hours
 
  • 36 Hours - Light Commercial Refrigeration: Service
  • 36 Hours - Commercial Refrigeration: Service

Factory Service School Instructor:


Jonathan Bailey

2018-2019 Level III Training Schedule

Advanced 

Course Number #ICE3002
  • October 22-26, 2018 - Canceled
  • December 3-7, 2018  Full (No longer accepting registrations)
  • January 28 - February 1, 2019 - Scheduled
  • March 11-15, 2019 - Scheduled
  • April 8-12, 2019 - Scheduled
  • October 21-25, 2019 - Scheduled
  • December 9-13, 2019 - Scheduled

Introductory

Course Number #ICE3003
  • November 12-16, 2018 - Full (No longer accepting registrations)
  • January 14-18, 2019 - Scheduled
  • February 25 - March 1, 2019 - Scheduled
  • March 25-29, 2019 - Scheduled
  • April 29 - May 3, 2019 - Scheduled
  • November 4-8, 2019 - Scheduled
Distributor

Course Number #ICE3001
  • No dates have been scheduled at this time.  Technicians who attend Introductory Factory Schools receive the same amount of information as Advanced Factory School Technicians, however Introductory class is more detail oriented. See Technician registration form to determine which school you should attend .

    For more information please contact Laurie Lewin at:  920-683-7806 or Email:  laurie.lewin@welbilt.com   
     
  • **We reserve the right to change dates or cancel classes as circumstances require. Minimum number of Students for Factory Training is 15 people. We will cancel the class if the 15 student minimum is not met two weeks prior to training.

    Registration
    To register for one of our Service Schools, download and complete a registration form below: Per Person Cost
    • Distributor Factory School - $835
    • Technician Factory Service School - $835
    • (FAS) Factory Authorized Service Factory School - $793
    Tuition includes Hotel Room and Lunch. Hotel rooms are double occupancy - add for a single room. Subtract per person for two or more people.
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Convotherm Software Updates

We are pleased to provide you the latest software updates of the Convotherm range.

Please just agree our terms and conditions of licence and use for using the software.

I noticed the terms and conditions of licence and agree


Please note:

The particular software update for Convotherm 4 gas units has to be done by an authorised service partner (there are adjustment steps necessary).

Please ensure that only software which is suitable for the unit series is installed on your Convotherm unit. This software cannot be used for other unit types from the range. If this is disregarded, no liability will be assumed for malfunctions.

Convotherm Service manuals

This section is available for authorized service partner only.

Some files are protected with a password. If you need the password please get in contact with our After Sales Service: con.kundendienst@manitowoc.com

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ACKNOWLEDGED