You've purchased the best ice machine available - keep it that way.
Manitowoc® Ice offers unmatched customer satisfaction with our turn-key installation and start-up programs and a worldwide network of dedicated expert service technicians. Our programs ensure that your ice machine is installed and started properly, your staff is thoroughly trained on its operation, and customized maintenance programs are available. These programs provide a superior ownership experience and help to extend product longevity.
Our exceptional aftermarket support is built on these foundations:
Global Factory Authorized Service Provides experienced technicians and quick access to localized and extensive parts distribution network, assuring a "First Time Fix" service call.
Manitowoc's exclusive Turn-Key Installation Program with global service network and factory-trained installers gets equipment up and running in no time.
Customer support through planned maintenance programs and extended service contracts keeps equipment running at optimum performance.
Timely auditing of service support systems to maintain high-caliber service standards.
Warranty service done by Manitowoc Factory Authorized Service Representatives.
World-class training centers around the world ensure knowledgeable service technicians.
Unparalleled e-Tools and online training resources for round-the-clock support.
Global Service call centers provided direct contact with Manitowoc during regular business hours allowing you to talk with a real person.
We don't turn our backs on our equipment once it leaves the showroom. Our customer-centric service programs provide reliable, responsive, and superior service throughout the lifecycle of your equipment. From installation, to general maintenance, our comprehensive after-market service support gives you one less thing to worry about.